Privacy Policy

Last updated: November 9, 2026

This policy explains how STORY TO HOLD LTD, company number 517403846, Ha-Rav Uzi'el St 25, Jerusalem, Israel ("we" or "us") handles personal information when you use storytohold.com or order a book. Questions and requests go to hello@storytohold.com.

What we collect

What you give us. Your email address; the names of the people in your book and how they are related; the photos, memories and answers you provide; the delivery name, address and phone number; and anything you write to us.

Payment details. Card and payment details are entered on the secure page of our payment processor. We do not receive or store your full card number.

What is collected automatically. Your IP address, browser and device details, the pages you visit and what you do on them (which can include recordings of how you interact with a page), and which ad or link brought you to us. We use cookies and similar technologies for this.

Your photos

We use the photos you upload to create the illustrated likeness of the people in your book. A photo can identify a person, so we treat photos as sensitive information. By uploading a photo, you consent to this use.

If you upload a photo of someone else or tell us about them, you confirm that you have their permission. If they are a child, you confirm that you are their parent or guardian or have that person's permission.

We do not sell your photos or your book, and we do not use them to train AI models ourselves. To create your book, we send your photos and memories to our AI providers.

How we use it

• to create your preview and your book, print it and deliver it;
• to take payment, prevent fraud and block abuse of the site;
• to send order emails, including confirmation, status and shipping updates;
• to remind you about a book you started and did not finish;
• to answer you and provide support;
• to understand how the site is used and improve it;
• to measure and improve our advertising;
• to comply with the law and enforce our terms.

Who we share it with

We share personal information with the service providers that help us run Story To Hold, only as far as they need it:

• payment processors;
• printing partners and delivery carriers;
• AI providers that generate text and illustrations;
• hosting, database, storage and security providers;
• email delivery providers;
• analytics and error monitoring providers;
• advertising platforms.

We may also disclose information when the law requires it, to protect rights and safety, or as part of a sale or reorganization of our business.

We do not sell your personal information for money.

Advertising and cookies

We use advertising tools from social media platforms on our site. When you buy a book, we also send those platforms details of the purchase with your email, phone number and name in hashed form, together with your IP address, browser details and cookie identifiers, so that we can measure and improve our ads. You can limit ad tracking in your browser and in your ad settings on those platforms.

How long we keep it

We keep personal information for as long as we need it to provide your book and support your order, and to meet our legal, tax and accounting obligations. You can ask us to delete your photos and other personal information at any time by writing to hello@storytohold.com. Deleting them may prevent us from completing an order that is still in progress.

Your rights

Depending on where you live, including under the laws of California and other US states, you may have the right to know what personal information we hold, get a copy, correct or delete it, opt out of targeted advertising, and not be treated differently for using these rights. To use them, write to hello@storytohold.com. We may ask for information to confirm your identity.

Security and transfers

We use reasonable technical and organizational measures to protect personal information, but no system is completely secure. We and our providers operate in several countries, including the United States and Israel, so your information may be processed outside your state or country.

Children

Our services are for adults. We do not knowingly collect personal information directly from anyone under 18. An adult may create a book about a child as described above. If you believe a child has given us information directly, write to us and we will delete it.

Changes

We may update this policy by posting a new version on this page, with a new date at the top.