Refund Policy

Last updated: November 9, 2026

Every Story To Hold book is created and printed for one person, and it can't be resold. That is why we do not accept returns or give refunds for a change of mind. If something goes wrong with your book, we will put it right.

Cancelling within 24 hours

You can cancel within 24 hours of placing your order for a full refund. Write to hello@storytohold.com with your order number. After 24 hours your book may already be in production, and the order can no longer be cancelled.

Printing defects and shipping damage

If your book arrives with a printing defect or was damaged in shipping, we will reprint it for free or refund you, whichever you prefer.

To claim, within 7 days of delivery, email hello@storytohold.com with:

1. your order number;
2. a short description of the problem;
3. one or more photos clearly showing it.

Please don't send the book back unless we ask you to.

What is not covered

• a change of mind, or a book that is no longer needed;
• errors in the names, text, photos or address you gave us;
• likeness, style or content of a book made as described in our Terms of Use, including details you could see in your preview;
• claims made more than 7 days after delivery.

If your book hasn't arrived

You can follow your book from My orders. If it hasn't arrived by the estimated date, write to us and we will look into it with the carrier.

How refunds are paid

Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.

Your legal rights

Nothing in this policy limits any right you have under the consumer protection laws that apply to you.