Terms of Use

Last updated: November 9, 2026

These Terms apply when you use storytohold.com and when you order a book from us. "Story To Hold", "we" and "us" mean STORY TO HOLD LTD, company number 517403846, Ha-Rav Uzi'el St 25, Jerusalem, Israel. "You" means the person using the site or placing the order.

By using the site or placing an order, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the site. You must be at least 18 years old to order.

1. What we make

Story To Hold creates personalized illustrated books from the photos, names and memories you give us. Books are printed by a third-party print partner and sent by carrier. For now, we sell only to customers with a delivery address in the United States.

2. Orders and payment

Before you pay, you can review your cover and the opening pages of your book. Please check names, spelling and details carefully, because we use what you give us.

Prices are in US dollars and are shown at checkout, with any delivery charge and any tax that applies. Payment is handled by a third-party payment processor. We may refuse or cancel an order, for example if we suspect fraud or if its content breaks these Terms. If we do, we will refund what you paid.

3. Cancelling an order

You can cancel your order within 24 hours of placing it by writing to hello@storytohold.com with your order number, and we will refund you in full. After 24 hours your book may already be in production and the order can no longer be cancelled.

4. Delivery

Delivery dates are estimates. We rely on outside printers and carriers, and we are not responsible for delays they cause. You are responsible for giving a correct and complete delivery address.

5. Returns and refunds

Every book is made for one person, so we do not accept returns or give refunds for a change of mind. If your book arrives with a printing defect or damaged in shipping, our Refund Policy explains what we will do.

6. Your photos and memories

You keep all rights in the photos, text and other material you give us ("Your Content"). You allow us to store, copy and process Your Content, including through the service providers described in our Privacy Policy, as needed to create, print and deliver your book and to support your order. We will not publish Your Content in our marketing without your permission.

When you give us Your Content, you confirm that:

You must not give us content that is unlawful, infringes someone else's rights, is sexual or shows nudity, is hateful, threatening or harassing, or impersonates someone. We may refuse to make any book, or remove any content, that we believe breaks this section.

7. AI-created books

The text and illustrations in your book are created with artificial intelligence, using third-party providers. They are an artistic interpretation and not an exact portrait or record. Likeness, clothing, settings and small details can differ from your photos and from one page to another, and similar results may be produced for other customers. These differences are not printing defects.

You are responsible for checking your preview and for how you use your book. The finished book is for your personal, non-commercial use.

8. Using the site

You must not misuse the site. In particular, you must not get around its limits or security, disrupt it, copy it or extract data from it by automated means, or use it to break the law.

The site, its design, our illustration style and our software belong to us or our licensors. These Terms give you no rights in them beyond using the site as intended.

If you believe something on the site infringes your copyright, write to hello@storytohold.com, identifying the work, the material concerned and how to reach you.

9. Disclaimers

To the extent the law allows, the site and our services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the site will always be available or free of errors.

10. Limit on our liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the site or a book is limited to the greater of US$100 or the amount you paid us in the 12 months before the event giving rise to the claim.

Some states do not allow certain of these exclusions or limits, so they may not all apply to you.

11. Indemnity

You agree to compensate us for losses and reasonable legal costs arising from a third-party claim caused by Your Content or by your breach of these Terms.

12. Disputes

If you have a problem, please write to us first so we can try to fix it. Either side must give the other written notice of a dispute and allow 60 days to resolve it before starting arbitration.

Any dispute that remains will be settled by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association, not in court. Either side may instead bring an individual claim in small claims court. You and we each give up the right to a jury trial and to take part in a class or representative action.

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. This does not remove any consumer protection that the law of your state says cannot be waived.

13. Changes and general terms

We may update these Terms by posting a new version on this page, with a new date at the top. The version in force when you place an order applies to that order.

If part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right, we do not give it up. You may not transfer your rights under these Terms without our written agreement. These Terms are the whole agreement between you and us about their subject.

14. Contact

Write to us at hello@storytohold.com, or see our contact page.